This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I protect my dive log in case of a hard disk or windows crash?
  2. Can I run my dive log on my desktop and laptop?
  3. What's with the 2 installation limit?
  4. Do I need to keep fthe CD ROM loaded?
  5. I am the records officer for a Dive Rescue Team.  Which product do I need?
  6. I am a diver but I am not technically challenged.  Is it flexible?

How do I protect my dive log in case of a hard disk or windows crash?

There is only one data file for the Sea Wolff Dive Log and Sea Wolff Instructor Log for Windows. That file, [c:\windiv2\]WINLOG2.MDB (yes, an Access File) can be zipped and stored on floppy, tape, zip disk, etc.

 

To recover from a crash, install the dive log from the CD Rom.  Copy the backup from your storage device to your new C:\windiv2\ directory.  You will be overwriting a demo copy of the dive log with your registered copy containing all of your data.

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Can I run my dive log on my desktop and laptop?

Of course you can.  But unlike many programs where the data does not matter, you need to keep your data in synch between the two machines.  Quite simple, actually.

Install the dive log from the CD to the Desktop and the Laptop.  On one machine only, install the Unlock Key from the provided disk.  This machine has your most up-to-date info and the registration number.  When ready to transfer the data between machines:

Zip the file (or use lap link or a network connection) to transfer file C:\WINDIV2\WINLOG2.MDB to the C:\WINDIV2\ directory on the second machine.  You now have 2 synchronized installations. 

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What's with the 2 installations?

Our software is sold by a network of dealers that have invested inventory money in our dive log.  The 2 installations protects the dealer from purchasing 5 programs, selling 1 program, but still having 5 customers with our software.

It is not as bleak as it seems.  Any customer can contact us at any time to receive an unlock code via phone or email should they have system problems requiring reinstallation after the key disk is used.

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Do I need to keep the CD ROM loaded?

Nah, you don't need it once the Sea Wolff Dive Log or Instructor Log has been installed.  Since it only installs a demo, feel free to loan it to a friend (but protect your key disk)

If you wish to preview the Wreck Valley Multimedia CD video clips you will need to have the cd.!

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I am the records officer for a Dive Rescue Team.  Which product do I need?

Good question.  Most rescue teams choose our pro version, the Sea Wolff Instructor Log for the following features:

  1. Group Diver Entry
  2. Class Registration and Attendance
  3. Purchase Orders and Invoices
  4. Business Accounting and Tax Support
  5. Bulk Mail

If your team will never need any of the above, go with the regular Dive Log.

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I am a diver but I am not technically challenged.  Is it flexible?

Sea Wolff Diving Software is a Microsoft Access specializing in Access Database programming.  Sea Wolff Dive Logs are 100% Access.  We have programmed the Access search and queries to be available for even those that are techically challenged (read the keyboard help, making Sea Wolff Dive Logs the most flexible on the market.

If you know Access, Visual Basic, C, Java, VBA (Excel, Word) etc.  You can enhance the program to suit your needs.  Once you do that, we can no longer support you technically.  However, if you make all of your changes externally to our WINLOG2.MDB file (reports, forms, additional codes, tables, and queries in a separate MDB) then your changes will not affect our support.  Only concern is that in a future release we may do something to our code that inadvertently breaks your process.  Small risk.

 

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